WebTrack Help

Viewing a Task Summary

The Task Summary page allows you to view the information entered for a particular task. The "Edit Task" link at the top right of the page allows you to go directly to the the Edit Task form.

Issue ID:
Task ID that was assigned when task was created. This ID will remain the same during every phase of the task.

Date Created:
The date and time the task was created. (Time zone is GMT - Mountain Time).

Date Modified:
The date and time the task was last modified by you or another use. (Time zone is GMT - Mountain Time).

Request Type:
The Request Type that was selected when the task was created. (for descriptions of the Request Types, see Creating a New Task)

Project:
The Project that was selected when the task was created.

Version(s):
The version (company, system, or both) that was entered when the task was created.

Priority:
The task priority displayed will be the last set for the current task.

Subject:
The task Subject that was entered when the task was created.

Status:
The current status of the task.
Options include:

New Task -- A task that has been submitted, but not yet reviewed.
In Progress -- A task that has been viewed and is being worked on/researched/etc.
Waiting for Carrier -- A task that requires action by the carrier. Either a response to a question, more detail, or verification of task completion.
Complete -- Task has been checked by carrier/LLC and does not require further comments or modifications.
Cancelled -- Task that was entered, but no action was taken and the task is no longer relevant.
Deferred -- Task that will have no action taken until status is set to another status.
Resubmitted -- A task that requires further action.

Requested By:
The Requested By field always contains the name of the person who created the task.

Task History:
This area displays the details and updates that have been entered for the task. LLC comments will appear in blue and carrier/user comments will appear in black. All status change and attachment history will also be displayed here.